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Skild Robotics Operations

Data privacy

Scope

Operator-facing guidance on what data the robot/device captures, how to talk about it in public, and what to not say. This SOP synthesizes the homeowner-conversation guidance from the PortalCam SOPs and the public-interaction guidance from SOP V3.

Purpose

Reduce risk that operators inadvertently mis-describe data collection in ways that create legal, customer, or PR exposure.

Hard scope boundary

Exterior only. No interior scans. No window-focused capture. [SOURCE: WEB Portal Scan §"Homeowner Conversation Guide"]

Soft scope description

“Focused mainly on the front walkway — entry path, steps, curb.” [SOURCE: WEB Portal Scan]

What to say

ConceptUse
The work”Measurements”, “heat map”, “walkway map”, “measurement view”
The device”This is the device I use to capture measurements”
The purpose”Accessibility tech”, “navigation tech”
The area”Front entry area”, “front walkway”

[SOURCE: WEB Portal Scan §"Use Instead" table]

What NOT to say

Avoid these terms in homeowner / public conversations: [SOURCE: WEB Portal Scan §"Never Say"; Outdoor PortalCam SOP §9.2]

  • AI
  • Recording
  • Surveillance
  • Model training
  • Dataset
  • Computer vision
  • LiDAR
  • “Scanning your house”
  • “Collecting images of your home”

Standard responses

Opener

“Hi, I’m doing quick exterior measurements for accessibility and navigation tech. Focused on the front walkway — usually under 10 minutes. Would you be open to a quick one?"

"What is that device?”

“This is the device I use to capture measurements.” Show heatmap preview if helpful. Do not name the technology.

”Why does it matter?”

“More variety in real walkways = better navigation tech.” Frame as general future value. Do not promise a specific product or timeline. [SOURCE: Outdoor PortalCam SOP §9.5]

”Why this neighborhood?”

“We’re looking for variety — different curb heights, steps, slopes, and materials. That variety helps make navigation more reliable.” [SOURCE: Outdoor PortalCam SOP §9.7]

Privacy concerns

“Exterior only, focused mainly on the walkway, pointed down.” Do not argue. Reassure scope. Offer control: “If there’s any area you want me to avoid, just let me know.” [SOURCE: Outdoor PortalCam SOP §9.6]

If they say no

“Completely understand. Thanks for your time — have a great day.” Do not push. Do not linger. [SOURCE: Outdoor PortalCam SOP §9.8]

Flustered reset

If you start rambling, reset to one sentence: “It’s a quick exterior heat map of the front walkway to help improve accessibility navigation.” [SOURCE: WEB Portal Scan + Outdoor PortalCam SOP §9.9]

Confidentiality (operator-side)

Skild is a startup working on sensitive technology. Confidentiality is paramount. Do not share, post, or discuss any of the work you do or see or interact with at Skild. This includes LinkedIn / Glassdoor public posts. Do not take photos or videos of machines, software, employees, or anything inside the office. Failure to adhere will result in immediate off-boarding. [SOURCE: Operator Onboarding Guide Pittsburgh]

Public-context capture (LGA / indoor)

For the GO2W at LGA: [SOURCE: SOP V3 §III "Public Interaction" + §XV "Data Collection via Camera"]

  • Public curiosity is expected. Brief, friendly interactions are part of the job.
  • Physically decline any attempt to touch or interact with the robot.
  • On-demand image capture via the browser camera button is supported and used for engineering data requests.
    • Capture variety over volume: 10 images from 10 different angles is more useful than 50 from one angle. [SOURCE: SOP V3 §XV "Variety Over Volume"]

What this SOP does NOT cover

  • Server-side data retention, redaction, and access policy — lives outside this document. Likely policy doc exists on Drive or is being developed; flag for later resolution.
  • Legal-jurisdiction-specific consent law (state, country) — out of scope; site-level policy lives in /sites/.
  • Customer-contractual data-handling commitments — see relevant deployment in /deployments/.

Why this SOP is draft

  • The only source-grounded content is operator-facing conversation discipline.
  • Underlying data policy (retention, redaction, sharing, retention windows, PII handling) is not present in any source available. Likely lives in Linear / Drive policy docs not yet surfaced (BACKLOG B-B7).

Source notes

  • [SOURCE: WEB (Current) Portal.Scan.Final.SOPReal.docx] V2 — Homeowner Conversation Guide section.
  • [SOURCE: Outdoor_PortalCam_Scan_SOP.docx] — §9 (Homeowner-facing conversation guide).
  • [SOURCE: GO2_Standard_Operating_Procedure_V3.docx] §III (Public Interaction), §XV (Data Collection via Camera).
  • [SOURCE: Operator Onboarding Guide Pittsburgh] — confidentiality clause.